PRIVACY POLICY | Arkansheatingaircond

At Arkan’s Heating and Air Conditioning, we are committed to protecting the privacy and personal information of our customers, website visitors, and service users. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data. By using our website or services, you consent to the terms of this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information from our customers and website visitors in the following ways:

a. Personal Information

Personal information is collected when you provide it to us voluntarily. This may include:

Your name, email address, phone number, and physical address when you request a service, contact us, or fill out forms on our website.
Payment information when you purchase services or products from us.
Information related to the services we provide, such as your HVAC system details, service requests, and other customer support inquiries.

b. Non-Personal Information

We also collect non-personal information that cannot be used to identify you directly. This may include:

Usage data from our website, such as pages visited, time spent on our site, and general geographical information.
Device information, including your IP address, browser type, and operating system.

2. How We Use Your Information

The information we collect is used to provide, maintain, and improve our services. Specifically, we use your data for the following purposes:

To respond to inquiries and provide customer support.
To schedule and deliver our HVAC services.
To process payments and send invoices or receipts.
To send you important updates regarding our services, including promotions, offers, or changes to this Privacy Policy.
To analyze usage trends and improve our website's performance.
To comply with legal obligations and protect our business from fraud.

3. Sharing and Disclosure of Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following situations:

Service Providers: We may share your information with trusted service providers who assist us in operating our business and providing our services (e.g., payment processors, technicians, or marketing partners). These parties are obligated to maintain the confidentiality of your information and use it only as necessary to provide the services.
Legal Requirements: We may disclose your personal information when required to comply with legal obligations, enforce our site policies, or protect our rights, property, or safety, as well as that of our customers or others.
Business Transfers: In the event of a merger, acquisition, or sale of our company, your information may be transferred to the new owners as part of the business assets.

4. Data Security

We take data security seriously and implement appropriate technical, physical, and administrative measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes the use of encryption and secure servers for storing sensitive data.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

5. Your Rights and Choices

You have certain rights regarding your personal information, including:

Access and Correction: You may request access to or correction of your personal information by contacting us directly.
Data Deletion: You can request the deletion of your personal information from our records, subject to legal obligations we may have to retain certain data.
Opt-Out: You have the right to opt-out of receiving marketing communications from us. To do so, simply follow the unsubscribe instructions in any promotional email or contact us directly.
Cookies: You can set your browser to refuse all or some browser cookies or alert you when cookies are being used. Please note that disabling cookies may affect the functionality of our website.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage, and provide personalized content. Cookies are small text files stored on your device that collect information about your browsing behavior.

You can choose to accept or refuse cookies via your browser settings. However, if you refuse cookies, certain features of our website may not function properly.

7. Third-Party Links

Our website may contain links to third-party websites or services. These third-party sites have their own privacy policies, and we are not responsible for the content or privacy practices of these websites. We encourage you to read their privacy policies before sharing any personal information.

8. Children’s Privacy

Our services and website are not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Changes to This Privacy Policy

Arkan’s Heating and Air Conditioning reserves the right to modify this Privacy Policy at any time. We will notify you of any changes by updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Arkan’s Heating and Air Conditioning
Phone: (586) 795-9839
Address: 13854 Lakeside Cir., Sterling Heights, MI 48313

By using our website or services, you agree to the terms of this Privacy Policy. Thank you for trusting Arkan’s Heating and Air Conditioning with your personal information.